Refund policy
Return and Refund Policy
At Falcon Suits, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- You have 7 days from the date of delivery to initiate a return.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Custom-tailored or altered suits are not eligible for return.
- To begin a return, please contact us at info.falconsuits@gmail.com with your order details.
- Contact us at +91-9560915730 or +91-8226083630
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
Exchanges
- If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability.
- We will process the exchange once the original item is returned and inspected.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info.falconsuits@gmail.com with photos of the defect. We will arrange a replacement or refund at no additional cost.
Non-returnable Items
- Custom suits, gift cards, and items purchased on clearance or during special promotions are final sale and cannot be returned or refunded.